Terms and conditions
1. Participation Cancellation Policy
Registration fees for Lullaland classes are NON-REFUNDABLE in the event of participant cancellation, sickness, no-show or change of mind.
Once registering for the term, the participant is bound to the class location, class group and class time specified in their booking. In the event that a participant can not attend class Lullaland is unable to offer refunds. If you have registered for the wrong class, Lullaland will do its best to move you however there is no guarantee.
MAKE-UP CLASSES:
If you cannot attend a class, as a gesture of goodwill and with prior notice (at least 24 hours ahead of the booked class time) Lullaland will try and accommodate you in the same class at a different location. This is not guaranteed and will only be offered when there is class capacity in the alternative locations. Please note, makeup classes may be more difficult to accommodate at this time due to class capacities being limited.
GIFT A CLASS POLICY:
Alternatively, participants can gift their space to a friend with a similar-aged child. Lullaland’s ‘Gift a class’ policy can only be redeemed for the date and time of the class that you cannot attend. This needs to be pre-arranged by emailing contact@lullalandsensory.ca (Winnipeg) and ottawa@lullalandsensory.ca (Ottawa) cc’ing the person you are gifting to or providing their contact information so Lullaland can contact the guest and have them agree to the T&Cs prior to attending. Participants are not able to gift their space without giving Lullaland prior notice.
Please note, if you cannot attend a class, you can gift your regular class spot OR choose to take a make-up class. You cannot do both.
SUITABILITY OF BABY IN CLASS:
Lullaland reserves the right to move a participant to another class if a baby not in the development phase for that class. For example, if a baby is very mobile but registered in the Lullanewborns class with babies who are not, Lullaland can request and enforce that the family moves their booking to a suitable class and even deny access in the class to this family. This is for the safety of all class participants.
2. Lullaland Cancellation Policy
a) If for any reason Lullaland needs to cancel a full term due to extraneous circumstances, and if make-up classes cannot be scheduled, Lullaland will issue a full refund to participants.
b) In the event that Lullaland must cancel a class due to instructor illness, unexpected venue closure, or extreme weather conditions for example, Lullaland reserves the right to cancel a class. A make-up class will be scheduled likely in the week after the end of term, and you will be notified by email of the details.
3. Lullaland Sickness Policy
To ensure the well-being of all our customers and staff, we ask that if you or your baby are unwell, you should not attend class.
Please stay home if you or your child have any of the following symptoms:
Fever: A temperature of 100.4°F (38°C) or higher.
Vomiting or diarrhea: Until they have been symptom-free for at least 24 hours.
Severe coughing or difficulty breathing: Especially if it is persistent or worsening.
Rash: If the cause is unknown or it is associated with a fever.
Conjunctivitis (pink eye): Until treated and symptoms have improved.
Contagious illnesses: Such as chickenpox, strep throat, or influenza.
Other symptoms: That may be concerning or contagious.
We understand that when a baby is teething, they may present cold-like symptoms, such as a runny nose, sneezing, increased drooling, and a slight temperature increase. It is the grownup’s responsibility to assess symptoms and determine whether their child is well enough to attend.
4. Trial Class Policy
a) Trial classes are limited to one per baby and are priced at $18.00 plus GST/HST.
b) Trial classes are not guaranteed and Lullaland will handle requests on a first-come, first-served basis
c) Priority is given to term bookings and therefore Lullaland may not be able to accommodate trial requests when classes are at full capacity
d) Participant’s trial class time and date are confirmed in an email however their space is not reserved until online payment has been received
5. Supervision and Responsibility of Babies
a) Our class leaders cannot be expected to be responsible for your child at any time. All babies must be supervised at all times and not left unattended. Our classes are designed for babies only and unfortunately, older siblings cannot attend unless specifically invited. If a grownup must leave the class, they must take their child (children) with them or make alternative arrangements for another parent in the class to supervise their child (children). Lullaland is not responsible for watching children who are left unattended.
b) Please be mindful of other children and families. While we celebrate the joy of community, please respect personal space and only interact physically with your own child.
c) Grownups assume a duty of care toward their children during their time within the premises. This includes but is not limited to:
- Ingestible Items: Grownups shall ensure that their little ones refrain from placing small objects in their mouths. Such items may pose a choking hazard and may compromise the child’s health.
- Running Prohibition: To mitigate the risk of falls and injuries, grownups must prevent their toddlers from running within the class environment.
- Leader Table Etiquette: The Leader Table, which houses props, LED lighting, and bubble machines, is off-limits to toddler exploration. Grownups shall prevent their children from touching, pulling, or disturbing items placed upon it or venturing behind the table as there may be extension cords and other hazards. It is the responsibility of the grownup to redirect their child back to the play area, for their safety.
5. Trial Class Policy
a) Trial classes are limited to one per baby and are priced at $18.00 plus GST/HST.
b) Trial classes are not guaranteed and Lullaland will handle requests on a first-come, first-served basis
c) Priority is given to term bookings and therefore Lullaland may not be able to accommodate trial requests when classes are at full capacity
d) Participant’s trial class time and date are confirmed in an email however their space is not reserved until online payment has been received
6. Participant Waiver and Release of Liability
o ensure that you understand and accept the risks of participation at Lullaland, please read the following PARENT/GUARDIAN AGREEMENT carefully:
I agree to allow my child to participate in the Lullaland classes and affirm that my child’s participation is completely voluntary. I understand that there are risks in the activities that my child will engage in at Lullaland and although highly unlikely, these risks may cause serious injury. I also understand that, despite safety precautions, Lullaland can not guarantee that my child will not be injured. My child and I are willing to assume these risks.
I assume full responsibility for any risks or loss, or personal injury that may be sustained by me or my child, or any loss or damage to property owned by me or my child, as the result of participating in Lullaland classes.
I agree to release, waive, hold harmless, discharge, and agree not to sue Lullaland or its owners from any and all liability, claims, actions, demands, expenses, breach of contract actions, breach of statutory duty, or other duty of care, warranty, strict liability actions, and causes of action whatsoever, that I might now have or may acquire in the future, arising out of or related to any loss, damage, or injury that may be sustained by me, or to any property belonging to me, while participating in Lullaland classes.
7. Privacy Policy,
I give my permission to Lullaland to email me class-related information and announcements. I understand that my personal information will not be released to any third party, and is for the exclusive use of communication from Lullaland.
8. Photo and video policyRelease
While photography and videography are allowed in class, our policy states that if you are taking pictures and videos in class, they are only taken of your child(ren) and not of other families, unless you have explicit permission.
9. Lullaland Class Policies
WHEN TO ARRIVE:
Our class doors open 5-10 minutes before each class. Once the class doors are open, please feel free to come in to get settled with your baby.
GUESTS:
We allow grownups to bring up to 1 guest to class. Guests can include another parent, caregiver, or child. In the event another child is in attendance, please be aware that no additional props will be allocated to that child and children cannot be left unattended in the class in any event.
WHAT TO BRING:
Aside from diapers, wipes and anything else you may need for your little one, please bring socks (if you are not already wearing them) as grownups are expected to remove shows on arrival.
CLASS SIZE:
Class numbers will vary from venue to venue but participants can expect between 12-14 children per class. Classes will be filled on a first-come-first-serve basis. We recommend you register early to avoid disappointment.
SICK CHILDREN:
Please review Lullaland’s sick policy and do not attend class if you or your child is ill.
ALLERGIES:
In recognition that some children and adults have allergies; we request that no nut products enter the room and that no strong perfume or after-shave be worn. Due to the shared meeting space, we cannot guarantee a “nut-free” zone and therefore are not held liable for any residue or nut traces that may be found in the room.
SAFEGUARDING PERSONAL PROPERTY:
Any personal property brought into the class is your responsibility. Be mindful of items left in strollers or open bags. Please note Lullaland cannot take any responsibility for safeguarding your items.